Effective Date: September 2026
Litecard Pty Ltd and its affiliated entities (“Litecard”, “we”, “us” or “our”) are committed to protecting the privacy and security of personal information.
This Privacy Policy explains how Litecard collects, uses, stores, discloses and protects personal information when you interact with our websites, products, platforms and services.
This Privacy Policy applies to:
Where a Litecard customer uses our platform to create digital wallet experiences for their own customers, members or users, that customer remains responsible for providing appropriate privacy notices and determining how personal information is collected and used.
Litecard provides enterprise mobile wallet technology that enables organisations to create and manage digital experiences through supported wallet platforms, including loyalty cards, membership credentials, vouchers, offers, tickets and customer engagement solutions.
Litecard supports integrations with enterprise technology environments including CRM systems, customer data platforms, ecommerce platforms, loyalty platforms and point-of-sale systems.
The way Litecard handles personal information depends on how our services are used.
Business Customers
When Litecard provides services directly to an organisation, that organisation may act as the controller, business or equivalent entity responsible for determining:
Litecard generally acts as a processor, service provider or equivalent entity when processing information on behalf of a customer.
Website Visitors and Litecard Users
Where Litecard collects information directly from individuals, Litecard acts as the organisation responsible for managing that information.
The information collected by Litecard depends on how you interact with us.
Information Provided Directly
We may collect:
Information Processed Through the Platform
Depending on customer configuration, Litecard may process information associated with digital wallet experiences, including:
Litecard only processes information required to provide the relevant service.
Litecard may use personal information to:
Where permitted, Litecard may also use information for business development and marketing activities.
Litecard enables customers to create digital wallet experiences across supported platforms, including Apple Wallet, Google Wallet and other wallet services.
The information displayed within a wallet pass is determined by the Litecard customer.
Litecard does not independently determine:
Customers remain responsible for ensuring their wallet experiences comply with applicable privacy and marketing laws.
Litecard may use your contact information to communicate with you about our products, services, events, company updates, industry insights and other information that may be relevant to you or your organisation.
We send marketing communications where you have requested them, where we have your consent, where there is an existing or prospective business relationship, or where we are otherwise permitted to do so under applicable privacy, direct marketing and electronic communications laws.
You may opt out of receiving marketing communications from Litecard at any time by using the unsubscribe or opt-out mechanism included in the communication, or by contacting us directly. We will process opt-out requests in accordance with applicable law.
We may retain limited information about an opt-out request, including an email address or other contact detail, on a suppression list where reasonably necessary to ensure that your preference continues to be respected.
Opting out of marketing communications does not prevent Litecard from contacting you in relation to an existing account, enquiry, contract or commercial relationship, or from sending operational, transactional, service, security or legally required communications.
Where Litecard communicates with representatives of businesses or organisations, we may use business contact information that has been provided to us, obtained through a business relationship, or obtained from legitimate business or publicly available sources, where such use is permitted by applicable law.
Litecard does not sell personal information to third parties for their own marketing purposes.
Where our customers use the Litecard platform to communicate with their own customers, members or users, those customers are responsible for ensuring that their communications, consent processes and marketing activities comply with applicable laws and regulations.
Litecard uses cookies and similar technologies to:
You may control cookies through your browser settings or available website preferences.
Litecard uses carefully selected third-party service providers to operate and deliver our services.
These may include providers supporting:
Litecard requires relevant providers to maintain appropriate confidentiality, security and privacy obligations.
A current list of subprocessors may be made available through Litecard’s security documentation or upon request.
Litecard maintains technical and organisational measures designed to protect personal information against:
Security measures may include:
No online service can guarantee absolute security. Litecard continuously reviews and improves its security practices.
Litecard operates internationally and may use service providers located in different countries.
Where personal information is transferred internationally, Litecard takes appropriate steps to ensure information receives appropriate protection in accordance with applicable privacy laws.
This may include:
Litecard retains personal information only for as long as reasonably required for:
Retention periods may vary depending on the nature of the information and the relationship with Litecard.
Depending on your location, you may have rights relating to your personal information, including:
Requests should be submitted using the contact details below.
Litecard may require verification of identity before responding.
Where applicable, Litecard complies with the requirements of the:
Individuals located in these jurisdictions may have additional rights, including rights relating to lawful basis, data portability and supervisory authority complaints.
Where applicable, Litecard complies with relevant US privacy requirements.
Depending on the applicable jurisdiction, individuals may have rights including:
Litecard does not sell personal information.
Litecard Pty Ltd is committed to complying with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
Australian individuals may contact Litecard regarding access, correction or privacy concerns.
Litecard may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The latest version will always be published on our website.
For privacy enquiries email: privacy@litecard.com
