Lightspeed Retail X-Series – formerly known as Vend – can connect with Litecard to give customers a digital loyalty or membership card inside Apple Wallet and Google Wallet.
Lightspeed remains the system managing customers, sales and loyalty activity. Litecard provides the mobile wallet experience: branded passes, barcodes, dynamic fields, unique wallet links and wallet push notifications.
Lightspeed officially describes Vend as Lightspeed Retail X-Series, so this integration applies to existing Vend retailers as well as newer X-Series accounts. Vend is now Lightspeed Retail X-Series.
What does the Litecard and Lightspeed integration do?
The integration turns a Lightspeed customer record into a branded digital loyalty or membership card that customers can store on their phone.
It can enable retailers to:
- Issue unique Apple Wallet and Google Wallet passes.
- Display a member name, customer code, tier or loyalty balance.
- Identify customers in-store using a barcode or member code.
- Update the wallet pass when customer information changes.
- Send wallet notifications about rewards, offers and loyalty events.
- Distribute passes through Klaviyo, Mailchimp, HubSpot, SMS or another CRM.
- Replace physical loyalty cards without requiring customers to download an app.
What Lightspeed does vs what Litecard does
| Lightspeed Retail X-Series | Litecard |
| Manages customers and customer codes | Creates Apple and Google Wallet passes |
| Records retail sales | Displays membership and loyalty information |
| Maintains loyalty balances | Dynamically updates the wallet pass |
| Manages loyalty redemption at POS | Makes rewards easier for customers to discover |
| Stores customer groups and attributes | Supports advanced designs for different tiers |
| Provides sales and customer events | Triggers wallet notifications and journeys |
Litecard complements Lightspeed rather than replacing it.
How the integration works
1. Create or match the customer in Lightspeed #
When someone joins the loyalty or membership program, the integration finds an existing Lightspeed customer or creates a new one.
The Lightspeed customer record can include:
- First and last name
- Email address
- Mobile number
- Customer code
- Customer group
- Loyalty status
- Communication preferences
- Custom fields
Lightspeed’s customer API specifically defines customer_code as the code used for claiming loyalty. This makes it a strong identifier for connecting the customer’s Lightspeed profile with their Litecard pass. Lightspeed Customer API.
2. Create the customer’s unique wallet pass #
Litecard creates an individual pass linked to that customer.
Each customer receives:
- A unique Apple Wallet link
- A unique Google Wallet link
- A unique QR code for desktop users
- A Litecard card ID
- A barcode or member code linked to the Lightspeed customer
These links should never be shared between customers. Each pass represents one specific customer profile.
3. Deliver the wallet pass #
The unique links can be inserted into:
- Welcome emails
- Welcome SMS messages
- Loyalty signup confirmation pages
- Klaviyo flows
- Mailchimp journeys
- HubSpot workflows
- Ecommerce customer accounts
- Litecard-hosted signup forms
Desktop users can scan their personal QR code with their phone and then select Apple Wallet or Google Wallet.
4. Identify the customer at checkout #
At the point of sale, the customer presents their wallet card.
Where the retailer’s barcode scanner supports scanning mobile screens, staff can scan the barcode to retrieve the member identifier. The Lightspeed customer code can also be entered or searched manually as a fallback.
Scanner compatibility #
Barcode behaviour depends on the retailer’s scanner, operating system and Lightspeed setup.
Before launch, test:
- Whether the scanner can read phone screens.
- The chosen barcode format.
- Screen brightness and scanning distance.
- Apple and Android devices.
- Customer-code search and manual entry.
- Each active store and register configuration.
A supported linear barcode is generally preferable when existing retail scanners cannot reliably read QR codes. Manual customer-code entry should remain available.
Do not position NFC tap as supported unless the retailer has compatible NFC hardware and a separately tested workflow.
Updating loyalty balances and customer information
Lightspeed supports customer and sale events that can be used to trigger updates to external platforms. Available webhook types include sale.update and customer.update. Lightspeed X-Series webhooks.
A typical update journey is:
- A customer completes a purchase.
- Lightspeed records the sale.
- Litecard or the integration layer retrieves the updated customer information.
- The wallet pass is updated.
- The customer can receive a wallet notification.
The pass could display:
- Current loyalty balance
- Membership tier
- Available rewards
- Number of active offers
- Member status
- Expiry date
- Spend-to-next-tier progress
Lightspeed notes that webhooks should not be treated as guaranteed delivery, so production integrations should also use scheduled reconciliation or polling to keep records aligned. Lightspeed webhook guidance.
Recommended data mapping
| Lightspeed field or event | Litecard use |
| customer_code | Member ID and scannable wallet identifier |
| Customer ID | Permanent profile matching |
| First and last name | Personalised pass fields |
| loyalty_balance | Loyalty balance displayed on the pass |
| Customer group | Membership tier or pass design |
| Custom fields | Status, preferences or additional identifiers |
| customer.update | Trigger a pass update |
| sale.update | Trigger loyalty reconciliation or post-purchase journey |
| Email and mobile | Send the unique wallet links |
Loyalty redemption
Litecard can display the customer’s loyalty balance and make rewards easier to discover, but Lightspeed should remain responsible for the actual loyalty redemption transaction.
Lightspeed’s loyalty documentation states that reducing a customer’s loyalty balance happens through applying loyalty as a payment to a sale. Lightspeed Loyalty 101.
This means:
- Litecard displays the wallet experience.
- Lightspeed controls the sale and loyalty payment.
- The integration keeps the displayed balance aligned.
Advanced journeys with Litecard
Once the basic integration is running, retailers can configure more advanced wallet journeys.
Reward available #
Send a wallet notification when a customer earns a new reward.
Example:
“You’ve unlocked a $10 reward. View it in your Litecard Legends membership card.”
Reward expiring #
Notify customers before a reward expires.
Example:
“Your reward expires this Sunday. Visit us in-store or shop online.”
Tier change #
Change the wallet pass design when the customer moves into a new customer group or loyalty tier.
Location-based messages #
Show relevant wallet messaging when a customer is near a participating store.
Post-purchase update #
Update the loyalty balance after a transaction and let the customer know how close they are to their next reward.
Common Lightspeed and Litecard use cases
Retail loyalty cards #
Replace plastic loyalty cards with a branded wallet pass containing the customer’s member code and balance.
VIP membership #
Give VIP customers a different pass design, member benefits and priority access links.
Reward discovery #
Display available rewards or the number of active offers directly on the pass.
Member identification #
Help staff identify more customers at checkout using a barcode or searchable customer code.
Digital coupons #
Issue wallet coupons linked to campaigns while keeping redemption rules inside Lightspeed or the retailer’s promotion platform.
Frequently asked questions
Is Vend the same as Lightspeed Retail X-Series? #
Yes. Vend became Lightspeed Retail X-Series. Existing Vend retailers should use the current retail.lightspeed.app APIs rather than legacy vendhq.com API addresses. Lightspeed API domain guidance.
Does Litecard replace Lightspeed loyalty? #
No. Lightspeed can remain the source of truth for customers, transactions and loyalty balances. Litecard provides the Apple Wallet and Google Wallet experience.
Can customers scan a QR code at Lightspeed POS? #
This depends on the store’s scanner. Some barcode scanners cannot reliably read QR codes or mobile screens. Litecard can instead use a supported linear barcode or display the customer code for manual entry.
Can the wallet pass show a Lightspeed loyalty balance? #
Yes. The integration can retrieve the customer’s current loyalty balance and update the corresponding field on their Litecard pass.
Is every customer’s wallet link unique? #
Yes. Every customer should receive their own Apple Wallet link, Google Wallet link and desktop QR code.
Can Litecard send notifications without a mobile app? #
Yes. Customers who install the wallet pass can receive relevant pass updates and wallet notifications without installing a standalone retailer app.
Can Litecard work with Klaviyo or Mailchimp as well? #
Yes. The unique wallet links can be stored against the customer profile and inserted into personalised email or SMS journeys.
Get started
Litecard helps Lightspeed Retail X-Series retailers connect their customer and loyalty data with Apple Wallet and Google Wallet.
The final implementation depends on the retailer’s loyalty configuration, scanner hardware, CRM and customer-identification process.
Contact hello@litecard.com to map the complete Lightspeed X-Series, CRM and mobile wallet journey.
